A Sad Farewell

Today, Abilene Christian University says "good-bye" to its most prized employee. No, I'm not talking about President Royce Money. I'm not talking about our VP of Development, John Tyson, or any other member of the President's cabinet.

I'm not talking about any member of the faculty...though each of them are extremely valuable in their own right. I'm not talking about anyone from Campus Life or the other organizations that so ably guide and mentor the young people on this campus.

I'm talking about our campus operator...Kim Quile.

Those of you who don't work at ACU might think this is a failed attempt at satire on my part. But for those of us who work at ACU, it's quite easy to defend this claim. After all, Kim, to many folks, is the voice of ACU.

Before I came to ACU I worked for seven years at EDS in Plano. The majority of my customers were small credit unions in the Midwest -- simple and friendly. So I shuddered every time they would call in through the EDS toll-free number...as they were always greeted by the familiar hurried, impolite, brash, I-just-got-off-my-8th-15 minute-smoke-break voice of the EDS operator. What a way to start a phone call!

I don't have any statistics to support how many phone calls Kim Quile fields in a day...but I would dare say it's well into the hundreds. And each of those folks are greeted with the same cheery, Spirit-filled, joyful voice of Kim Quile.

It's quite likely that each person Kim Quile spoke to was not happy. But I am confident that by the time Kim had rerouted their call they couldn't help but be in a better mood...as she always signs offs with familiar, "...and I hope you have a blessed day."

I don't think we'll have to work in Heaven (PRAISE GOD!!!)...but if we do, I hope the Lord employs Kim Quile as Heaven's official receptionist.